Engineering Manager || Lead Developer

The company

They enable brands to take control over the most volatile part of the customer experience —the post-purchase— so those brands increase brand loyalty and save support costs.

They gather accurate, accessible, and real-time information on customers' orders with insights into the brands' customers’ experience by market, centralized data.

• Generate revenue
  • They leverage every touchpoint of the delivery experience. All post-purchase notifications have higher open and click rates than any other customer experience communication. It's an untapped lever for growth that sets the brands apart, especially in the event of an incident.
• Brand
  • They communicate in a visually compelling and timely manner that serves the brand identity.
• Customer interactions
  • They select what is sent, how, and when: personalized and detailed communication, proactive notifications, on-demand information, and self-resolution.
• Save costs
  • They cut time spent resolving typical delivery problems. They alleviate the burden on the brands' Customer Service to focus on where it brings the most value.
• Customer experience
  • They drive the experience proactively by making data-driven decisions. They produce new, rich data sets for merchants to provide better customer service when any issues may arise, a win-win for both the consumer and merchant.

They raised over 7 million funds to accelerate their international development (Europe & USA). Based in New York and Paris, they have over 50 employees.

In 2022, they were acquired by Global Blue to enrich its post-purchase offering, helping retailers extend their customer journey.

Outcome & Responsibilities

As a manager, your responsibilities will span across different levels :

Individual-level

• Guide developers in their career development and personal growth
• Ensure the well-being of developers

Team level

• Instill company values in their squad
• Provide constant direction and multiple-horizon vision to the squad
• Ensure a good flow of work and quality deliverables
• Oversee the building of new product features from the discovery part to the deployment part
• Collaborate with the squad’s product members
• Build a united, close team

Department level

• Surface squad & department problems
• Help improve the engineering team principles & processes

Company Level

• Give feedback or participate in company-wide initiatives such as OKRs, performance reviews, employees benefits,...

The team

You’ll join a team of twelve people.

This team is divided into two squads :

• Online-shopper perceived value : this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter.
• Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing their merchant’s operations and CS teams with the tools and resources they need to be successful.

Organization & How the team works

Their Tech & Product team relies on a robust framework, which allows developers to work on the projects that are most valuable to their customers and also considers the technical evolutions necessary for the good health and maintainability of the product.

• Multidisciplinary teams following the squad philosophy : get one Engineering Manager, one Product Manager and one Product Designer in each team
• Good & recognized development practices : review groups, pair-programming, continuous delivery, slack time, extensive documentations...
• Quarterly roadmap executed in 2 weeks sprints with integrated feedback loops
• On-call process : each week, a different member of the team has to take care of the application monitoring as well as customer requests and issues. It's a great opportunity to be closer to the end-user and collaborate with other teams.

CANDIDATE

Preferred skills & experience

• Having at least a first experience as an engineering manager in a cross-functional team.
• Technical knowledge of SaaS software in terms of architecture & infrastructure.
• Project management skills like prioritization, planning, work allocation, ... in an agile context.
• Hands-on coding is preferred. Knowing some parts of their stack might help (Rails, Go, React, PostgreSQL, Redis, ES, GCP, Docker, Kubernetes, DataDog, ...) but is far from being mandatory.
• Knowledge of concepts linked to work efficiency.
• At ease discussing product related topics with product people and knows how to collaborate easily with peers from other departments.
• You show leadership, give direction to the team and lead the boat, especially in difficult periods.
• You know how to adapt your communication according to the various stakeholder.

Appreciated personal traits

• Curiosity: You naturally seek to learn about new trends and are eager to understand things in detail.
• Fast learner: You can readily learn most technology or practices as you go. To you, technologies are about tools and tradeoffs, not an ideology.
• Demanding of quality work: You pay attention to details, appreciate efficient & quality work, and don’t hide from difficulties.
• You have a profound desire to make people around you better.

Benefits

• 🌍 International : they acknowledge their differences and celebrate them. D&I in their place of work is something they require every employee to champion.
• 🧸 People-centric company : people matter, work-life balance is important.
• 🗃 Startup spirit & structured environment : a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision.
• 📚 Career growth : talent management is essential. From onboarding and performance management to career development, they have already a mature organization and the managers to help you grow.
• 🧠 Seniority : their team is mostly composed of senior talents, ideal for learning and growing quickly.
• 💻 High-quality equipment: latest Macbook Pro or equivalent.